Website Product Availability

We may revise the range of products or the specification of any product at any time and without notice.

Given the nature of the product, dependent on seasons and markets, we make every effort to create arrangements as pictured on our Website, however, they not be exactly the same.


If the recipient is not at the address specified when a delivery is made, we will do our best to leave the product in a safe location. If we do leave the delivery in what we believe to be a safe location, we will not be liable if it goes missing or is lost or damaged.

If you are not satisfied with your purchase, other than if you have changed your mind, please contact us with 24 hours of receipt, outlining your concerns (with photos if possible). We will then contact you to try to find a solution, which may include arranging for the replacement of the item you have purchased or providing a credit, at our sole discretion.


We cannot cancel any order where the flowers have already been made up. If the cancellation is made prior to the flowers being made up, we will accept cancellation and provide a full refund.


We use Stripe Inc to facilitate all Website payment transactions. Stripe is a trusted payments platform. For more information, visit

Our Privacy Policy

This policy governs the collection and use of your personal information by Daphne & Daisy Limited trading as The Little Flower Shop (“we” or “us”).

Your privacy rights

We must comply with our obligations under the Privacy Act 1993 when dealing with your personal information.

If you have any questions regarding our Privacy Policy or wish to access or amend the personal information that we hold about you please contact us:

The Little Flower Shop
26 King Street
Auckland 1021
New Zealand

Email: [email protected]

How we collect information about you

When you make a purchase from our Website or our store we will collect directly from you certain personal information including your name, and contact details (including your email address, phone number and/or residential address), birthday (optional).

When you use our Website we may collect information that is sent to us by your computer, mobile device or other access device. The information that is sent to us may include your computer IP address, referral URL, geo-location and data about the web-pages that you access.

We will ask you if you are happy to receive marketing information or information from us. You can withdraw consent for us to contact you at any time by contacting us as above.

How we use and disclose information that we collect about you

We use and disclose your personal information in accordance with your specific instructions or consent, or accordance with this Privacy Policy, including for the following purposes:

  • to provide you with our products and services;
  • to communicate with you (for example to provide customer support, or correspond with you about deliveries);
  • to help you use our Website;
  • to assist in your participation in promotions or competitions we are running;
  • to improve our products and services and conduct market and business analysis;
  • to keep you informed about our products and services and tell you about our promotions (except if you have told us that you do not want to receive emails from us that promote our products and services); and
  • to comply with any legal obligations.
Who we may disclose your personal information to

We may disclose your personal information to:

  • third parties in connection with the purposes set out in this Privacy Policy;
  • our service providers for this Website;
  • companies who help us to provide you with products or services that we have agreed to provide you. For example, we may share personal information with a service provider we have engaged to provide us with customer support services, courier services, technology services or debt collection services;
  • courts, tribunals, and regulatory authorities; and/or
  • any other person or organisation that you have authorised us to disclose your information to.
Security of information

We take reasonable precautions to keep your information safe.

Residents outside of New Zealand

Our Website can be accessed by people all over the world, in different countries with different laws. Other jurisdictions have different laws regarding the storage and use of your personal information. By visiting our Website and providing us with your personal information, you acknowledge and agree that your personal information may be processed for the purposes set out in this Privacy Policy and otherwise in accordance with New Zealand law.

Changes to the Privacy Policy

We may amend and update this Privacy Policy from time to time by posting a revised version on our Website. If we make material changes, we will notify you that it has been updated.

Website Terms of Use

In these Terms of Use (or “Terms”), “we”, “our” or “us” means Daphne & Daisy Limited trading as The Little Flower Shop, and any reference to “you” or “your” refers to you, the user of the Website.

When you access, browse, view or use the Website you accept these Terms and any policies that we refer to in these Terms.

These Terms are governed by New Zealand law.

Your use of the Website

You may not:

  • reproduce, adapt, copy, distribute or incorporate in any other work, in whole or in part, any information, content or material from this Website, including any trade mark appearing on the Website, without our written permission;
  • use the Website for any illegal activity, or for any activity that would cause us to breach any law;
  • use the Website in any way that may bring us into disrepute, or for any activity that is inappropriate, including any use that is obscene, offensive or abusive; or
  • create a link to the Website (or any part of the Website) from any other website, without our prior written consent.
Information on this Website

Copyright in all information, material, content (including rights in text, graphics, photography, arrangement and design) that is displayed, or available on the Website belongs to The Little Flower Shop or is used by us with the permission of the owner.

Nothing in these Terms constitutes a transfer or licence of any of our intellectual property rights, including any intellectual property rights that we have in and to the information, material or content that is displayed or available on the Website.

We will make every effort to ensure the information on the site is accurate but do not make any guarantee that the information will be current, accurate or complete when you access it.

Access to other Websites

This Website may contain links to third party websites. The Little Flower Shop does not endorse, and is not responsible in any way for any content or material that is available on such third party websites.


You use the Website at your own risk, and to the extent permitted by law, we will not be responsible or liable for any direct, indirect, consequential, special or punitive damage or any loss of profit, income, savings or any loss or corruption of data, or any business interruption, or any costs or expenses incurred or suffered by you or any other person arising out of or in connection with your access to or use of the Website or any linked websites.